BigScoots Review
BigScoots pairs genuinely elite, minutes-not-hours support with infrastructure it owns outright. The shared plans are solid, but the managed WordPress tier is where it earns its cult following.
Review last updated 2026-08-20 · How we rate hosts
Scorecard
Pros
- Legendary support: ~90 second average response times, around the clock
- Unlimited free zero-downtime migrations handled by staff
- Independently owned by its two founders since 2010
- Owns and operates its own infrastructure in Chicago and Ashburn
- 45-day money-back guarantee, longer than the industry norm
- Managed WordPress tier is a favorite of high-traffic food and travel bloggers
Cons
- Shared plans meter bandwidth where most rivals advertise unmetered
- Managed WordPress starts at $35/mo, well above commodity shared hosting
- No phone support; everything runs through tickets and chat
BigScoots plans & pricing
Promotional monthly rates as of August 20, 2026; most require the listed prepaid term and renew at the higher rate shown. Confirm on BigScoots's site before buying.
| Plan | Intro price | Renews at | Storage | Sites | Bandwidth | Notes |
|---|---|---|---|---|---|---|
| 105ccShared Hosting | $6.95/mo12 mo prepay | $6.95/mo | 5 GB SSD | 1 | 100 GB/mo | Month-to-month billing costs $7.95/mo |
| 155ccShared Hosting | $9.95/mo12 mo prepay | $9.95/mo | 10 GB SSD | 10 | 200 GB/mo | |
| Turbo Diesel+Shared Hosting | $18.95/mo12 mo prepay | $18.95/mo | 20 GB SSD | Unlimited | 500 GB/mo | |
| Essential 75Managed WordPress | $35/mo | $35/mo | 10 GB NVMe | 1 | 75k visits/mo | Two months free when paid annually |
| Managed Cloud VPSVPS Hosting | $54.95/mo | $54.95/mo | Entry managed VPS config; BigScoots builds custom specs, confirm current pricing on site |
Our BigScoots review
Ask a room of professional bloggers who has the best support in hosting and BigScoots is usually the first name shouted back. Founded in Chicago in 2010 by Scott Stapley and Justin Catello, and still owned by them, the company has built its entire identity around one metric: roughly 90 second average ticket responses, 24 hours a day, from senior technicians rather than tier-one script readers.
That reputation is not marketing folklore. On Reddit and Web Hosting Talk, BigScoots threads read like fan mail, and the company routinely tops crowd-sourced polls of managed WordPress hosts. Mediavine and Raptive publishers in particular have adopted it en masse, because the team will tune caching, debug plugin conflicts and move sites at 2 a.m. without being asked twice.
The product line splits in two. Traditional cPanel shared hosting starts at $6.95/mo for the 105cc plan, with honest, metered allocations: 5 GB of storage and 100 GB of monthly bandwidth rather than fantasy unlimited claims. Renewals stay at the same price you signed up at, a rarity in this industry.
The managed WordPress platform is the flagship. Essential 75 at $35/mo buys 10 GB of NVMe storage, staging, a built-in CDN, daily offsite backups and, crucially, humans who fix problems for you. BigScoots also runs fully managed cloud VPS and dedicated servers on hardware it owns at 350 E. Cermak in Chicago, with a second region in Ashburn, Virginia added during its infrastructure overhaul.
Weak points are few but real. Shared plan resources are modest for the money if all you want is bulk storage, there is no phone line, and the managed WordPress entry price puts it out of impulse-buy territory. The 45-day money-back guarantee takes most of the risk out of finding out whether the support hype is justified.
Pricing here was confirmed on BigScoots' shared hosting and WordPress pricing pages on the review date; the entry VPS figure comes from third-party trackers since VPS configs are quoted semi-custom.
Notable facts
- Independently owned by co-founders Scott Stapley and Justin Catello since 2010
- Advertises ~90 second average support response times
- Serves 17,000+ clients and is the go-to host for many Mediavine and Raptive publishers
- Runs its own hardware in Chicago (350 E. Cermak) and Ashburn, Virginia
At a glance
| Founded | 2010 |
|---|---|
| Headquarters | Chicago, Illinois, US |
| Data centers | Chicago, US, Ashburn, US |
| Hosting types | Shared Hosting, Managed WordPress, VPS Hosting |
| Starting price | $6.95/mo |
| Money-back guarantee | 45 days |
| Uptime SLA | 99.99% |
| Support | tickets, chat (24/7) |
| Free migration | Yes |
Frequently asked questions
Is BigScoots really that fast to respond to support tickets?
Yes. BigScoots advertises an average response of about 90 seconds, 24/7/365, and independent user reports on Reddit and Web Hosting Talk consistently back that up. Responses come from senior techs who can actually fix the issue.
Does BigScoots migrate my sites for free?
Yes. BigScoots performs unlimited free migrations with zero downtime in most cases, handled entirely by its own staff, on both shared and managed WordPress plans.
Bottom line
BigScoots pairs genuinely elite, minutes-not-hours support with infrastructure it owns outright. The shared plans are solid, but the managed WordPress tier is where it earns its cult following.
Check current BigScoots pricing →
